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The University of Texas at Austin - What Starts Here Changes The World The University of Texas at Austin Division of Student Affairs

Secure Messaging

Business Hours:
Monday thru Friday, 8:00am - 5:00pm
Appointment-Scheduling hours are Monday through Friday, 8:00am-12:00pm & 1:00pm-4:00pm
Phone: (512) 471-3515 - Student Services Building 5th Floor
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Responses to secure message will usually occur within 2 business days, so secure messaging is not meant to be used for urgent requests.

If you have questions about your medications or need to request a medication refill, please do not use a secure message; please call 512 475-6924 during business hours. Also, if you send a message about cancelling an appointment, please note that a $25 charge applies for missed appointments or appointments not cancelled at least 24 hours in advance.

Can my parents see these secure message exchanges?

Be aware that if your parent has your EID and password, they also have access to your secure messages. There is an option called e-proxy, where a parent can get their own EID number and can obtain electronic access to certain information (like the What I Owe page, Bevo Bucks, etc) as you authorize. Since the parent does not have the student's EID, the parent cannot access the student's secure messages with e-proxy. Please see for more details

Keeping Your E-Mail Current

It is your responsibility to maintain a current e-mail address with the University. Without accurate information, the messages CMHC staff sends to you by e-mail may not reach you. You can update your e-mail on-line by going to: or you can go in person to the Registrar's office in the Main Building. When a CMHC staff member sends you a secure message, you will receive an e-mail informing you that you have a message from CMHC and directing you to "Go to, click on My CMHC and log-in with your EID and password to check your Inbox for secure messages".

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