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How to Use Telehealth Services

The Counseling and Mental Health Center offers services by video and phone, often referred to as “telehealth.”

All you need is an Internet connection, a private location, and a device (any phone, tablet, or a computer with a camera). Telehealth services are confidential, effective, and participatory. You’ll receive the same individualized care as you would in person.

If you are meeting with an off-campus mental health provider, you can reserve a private office in the CMHC for your telehealth session. Scroll to Step Two to learn more about the reservation process.

All CMHC clinical staff have been trained on best practices for telehealth.

person on phone

Step One: Call

Call us at 512-471-3515 and select “Option 3” to have a 10–15-minute conversation with one of our counselors. This initial phone call is not a counseling appointment, rather it’s a brief assessment of what’s going on in your life and how we can help. After this initial phone call, you’ll receive a recommendation for services.

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Step Two: Before your appointment

Before you log in for your session, consider a few things:

Privacy: If possible, find a private place to meet with your counselor where you won’t be interrupted or overheard. CMHC provides private offices for students with telehealth appointments.

To reserve a private space for an appointment with a CMHC counselor, please speak with our staff when booking your appointment. You can also reserve the space for your scheduled appointment through your MyCMHC portal. Once you are in the portal, click on Appointments, Schedule an Appointment, Student Room Reservation at CMHC.

You can also reserve a private space for an appointment with an off-campus counselor through your MyCMHC portal. Once you are in the portal, click on Appointments, Schedule an Appointment, Student Room Reservation at CMHC.

Technology: Decide if you’ll be using a computer, phone or tablet and whether you’ll be using the device’s built-in speakers and microphone or using headphones with a microphone.

Disruptions We know disruptions happen—a family member walks in, the fire alarm goes off, the Internet cuts out. We’ll talk with you about how to manage your situation so that disruptions aren’t a barrier.

telehealth on computer

Step Three: Log in

Individual appointments: Before your scheduled appointment, log in to the MyCMHC web portal and look for a secure message with directions for how to get started. View instructions about how to start your video telehealth appointment.

Groups: Joining groups is a little different, but simple. Learn more about groups offered.

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Step Four: Online paperwork

The secure message will direct you to log in to the MyCMHC web portal where you’ll be prompted to fill out some online paperwork. Give yourself about 15-30 minutes before your appointment to complete this.

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Step Five: After your session

You’re done until next time. Your counselor might give you some tasks to work on between sessions, so give those a try and we’ll see you next visit!

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